FloraHolland prides itself on being a reliable business partner. That is possible only if the reliability of the traded products and the information provided is guaranteed. And that is the task reserved for the Quality Control Service. Inspection of the product and the information provided before auctioning, assistance to growers, repeat inspections and customized inspections are part of that task.
Reliability of information must be increased
Reliable supply information on ornamental plants and flowers has always been of primary importance, and is essential to the further roll-out of image auctioning. This is why FloraHolland is intensifying its policy on quality, based on the well-known cost maker = cost bearer policy and the Reliable Supply Information principle.
This newsletter contains the measures that FloraHolland will be taking to increase reliability. These will come into effect beginning 1 January 2010.
Click here for the measures to increase reliability as per 1 January 2010.
Higher Reliability Index (BI) Wrong info, higher fee
You as a supplier are responsible for providing supply information of quality and sorting specifications (grading codes for length, weight, maturity/ripeness stages,stages of opening) correctly. The only thing you need to do is provide the right information for the products, as set out in the product specification. Provide an honest indication of the quality, stem length, weight, etc. If you have provided incorrect information on your products, this means extra work for corrections.
‘Violators’ will therefore be charged for the extra work by means of a penalty. The penalty, known as the BI correction, must be increased to cover costs.
Read more in the International suppliers Newsletter of December 2009.
Electronic checkpoint
The inspection is done through an electronic checkpoint (ECP). That’s basically a laptop on which the quality inspector can retrieve the supply history (recently-made agreements, corrections) of a grower. This method guarantees an extremely efficient inspection.
Before the auction corrections are processed in the clock information. You, as grower, get the correction information via the day statement.
Customized services
For clock suppliers who would like extra assistance or guidance, a customized service has been set up within FloraHolland. This is in order to improve the reliability of the supplier and his products for the clock. The same applies to intermediary transactions. Commissioned by the intermediary organization, supplier or buyer, the Quality Service regularly conducts inspections of the delivery specifications made by the parties. This is done to give the buyer the certainty that the specifications he wants are indeed being met in what is actually supplied.
Durability testing
FloraHolland has extremely modern, ISO-certified research facilities in Aalsmeer, Naaldwijk and Rijnsburg. Here you can have your products tested. That will give you information, for instance, about the (internal) quality of your product during transport, in the shop or at the consumer.