As of 5 November 2018, always use your packaging card29 October 2018
We switched to the new packaging system and introduced the packaging card in all our locations in the first half of this year. As of 5 November 2018, the packaging card is obligatory. You will only be able to collect and hand in your packaging with the packaging card. Have you not used or ordered your packaging card yet? We would be happy to help you!
Our new packaging system will enable us to handle your packaging transactions speedily and without errors.
No packaging card?
If you do not have a packaging card yet, request one immediately via the order form.
You can also read the conditions for using the new packaging card via this link. In order to guarantee a safe and trustworthy working method, we do not accept copies or pictures of packaging cards or apps such as Passbook.
From a paper to a digital transaction receipt
Packaging transactions are processed digitally in the new system. You will receive the receipt immediately after the packaging transaction at the e-mail address you provided. The receipt includes the packaging codes and the numbers (and no more financial accountability). Are you handing in packaging? During the transition period, we would temporarily like to ask you to fill in the packaging codes and numbers on the paper collection receipt prior to the transaction.
Ordering packaging online and announcing collections
You can announce all your packaging orders and collections online at Eelde and Rijnsburg via My Royal FloraHolland. Royal FloraHolland is also working to expand this service to Aalsmeer and Naaldwijk. You will also have the possibility to order packaging and announce collections via the Royal FloraHolland app. We will keep you informed about this development.
Would you like to know more?
- Our colleagues at Customer Service are at your service
- View the special page regarding the packaging card
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